MORTON-BARBER LEARNING CENTER
Administrative & Student Policies
At Morton-Barber Learning Center, we are committed to providing high-quality educational programs and a positive student experience. The following policies outline our procedures regarding refunds, materials, class transfers, program cancellations, complaint resolution, attendance requirements, and class reviews.
Refund Policy
Shipping & Materials
All materials are shipped as promptly as possible based on product availability, typically within 1 business day after receipt of order and payment processing. Orders are shipped via FedEx unless otherwise instructed. Expedited shipping options may be available for an additional fee.
Delivery dates are subject to carrier schedules and conditions.
Online Courses and Materials
Purchases of online downloadable products and services are final and non-refundable.
Textbooks and shipping charges are non-refundable.
Live Virtual and In-Person Classroom Courses
Live classes are eligible for a refund within 30 days of purchase, provided the request is made no later than 7 days prior to the class start date. A $50 administrative/cancellation fee will apply to eligible refunds.
If cancellation occurs within 7 days of the class start date, an administrative fee of $100 or 50% of the original class cost, whichever is less, will apply.
Students who fail to attend scheduled classes without attempting to reschedule are not eligible for refunds.
Students may transfer one class registration to another class date within 3 months of the original class date. Additional class transfers may be subject to a $100 administrative fee.
Web-based courses and classes are not eligible for reschedules or transfers unless an exception is granted due to circumstances determined by Morton-Barber Learning Center.
Students may continue to access online course materials, when applicable, even if they no longer qualify for a refund.
All Modalities
In the event Morton-Barber Learning Center cancels a class, participants may transfer enrollment to another available course date or receive a full refund of tuition paid.
Morton-Barber Learning Center is not responsible for travel expenses, lodging expenses, examination fees, or other incidental costs incurred by participants.
Defective materials may be exchanged for the same product within 30 days of delivery.
Requests to cancel orders that have been processed but not shipped are subject to a $50 administrative fee.
If an order has already shipped, administrative and shipping charges may be deducted from the refund amount.
Refunds will be issued to the original payment method within 30–45 business days after approved returns are received and processed.
Participants requesting refunds must contact Morton-Barber Learning Center directly by phone or email to obtain Return Authorization (RA) instructions prior to returning materials.
Program Cancellation Policy
Morton-Barber Learning Center reserves the right to cancel or reschedule classes or programs due to low enrollment, instructor illness, emergencies, weather conditions, or other unforeseen circumstances.
Participants will be notified as soon as reasonably possible through email, telephone, website posting, or other appropriate communication methods.
Participants may transfer enrollment to another available course date or receive a full refund of tuition paid.
Morton-Barber Learning Center is not responsible for travel expenses, lodging expenses, examination fees, or other incidental costs incurred by participants.
Complaint Resolution Policy
Morton-Barber Learning Center is committed to addressing participant concerns in a timely, fair, and professional manner.
Participants with complaints regarding courses, instructors, materials, attendance, or program administration may contact Morton-Barber Learning Center directly by phone, email, or through the website contact form.
Complaint submissions should include:
- Participant name
- Contact information
- Course title and date
- Description of the concern or complaint
Morton-Barber Learning Center will review complaints promptly and attempt to resolve issues within a reasonable timeframe.
Attendance Requirements
Certain programs, including Ohio Department of Insurance pre-licensing courses, require full attendance and punctuality.
Students who miss required instructional time may be required to complete make-up sessions before receiving completion certificates.
Participants are responsible for meeting all attendance requirements associated with their program.
Completion certificates are valid for 180 days from the completion date unless otherwise specified by the applicable regulatory authority.
Class Review Policy
Students may attend a future pre-licensing insurance or securities class as a review within 6 months of the original class date for a $100 review fee.
After 6 months, full course tuition may apply.
Additional Information
If you need to cancel or reschedule a state examination, required notice periods and fees established by the testing provider may apply.
For questions regarding refunds, cancellations, complaints, attendance policies, transfers, or course administration, please contact Morton-Barber Learning Center directly through the contact information provided on our website.
